Frequently Asked Questions
Moving, Packing & Storage UAE

This page covers real customer questions before booking.
If your question isn’t listed, contact us anytime.

Moving & Packing FAQs

How do I request a moving quote?

Share your move details through WhatsApp, call, or the website request form.
A quick survey may be scheduled to prepare a clear quote with no guesswork.

What information do you need to provide an estimate?

We ask for location, destination, property size, date preference, and any special items.
More accurate details = more accurate pricing.

Do you pack everything during the move?

Yes, complete packing is available.
We wrap, box, and protect furniture, electronics, kitchenware, and household items.

Will you dismantle and reassemble furniture?

Standard dismantling and reassembly are included in the moving service unless marked otherwise.

How early should I book?

Bookings are accepted anytime, subject to crew and truck availability.
Peak periods fill quickly; booking ahead is safer.

Move Execution FAQs

How long does an average move take?

Studio ~ 3–5 hours
1BR ~ 5–7 hours
Larger homes require planned scheduling.

Do I need to be present during the move?

Yes, the customer or a representative must be present to confirm handling and final placement.

Can you handle fragile or high-value items?

Yes, delicate and valuable items can be packed and moved with proper care when informed in advance.

Storage FAQs

Do you provide storage with pickup and drop-off?

Yes. We collect your belongings, log them, store them securely, and deliver them back when requested.

How are items tracked in storage?

Items are labelled and recorded to avoid confusion during retrieval.

Can I visit the storage facility?

Access can be arranged with a prior request for verification and safety.

What items are not accepted?

No flammable goods, hazardous materials, chemicals, food/perishables, or undeclared valuables.

Pricing & Payment FAQs

Is the price fixed before starting the move?

Yes, pricing is shared in writing once the survey is complete.

What causes price changes?

Additional floors without a lift, added items not listed originally, long carry distances, or last-minute scope revisions.

When is payment due?

Usually, on move completion, unless another arrangement is agreed upon.

Booking & Policy FAQs

Can I cancel or reschedule a booking?

Rescheduling depends on availability.
Late cancellations may involve a charge based on notice period.

Do you move between Emirates?

Yes, Dubai, Abu Dhabi, Sharjah, Ajman and reachable locations beyond.

Are moves insured?

Basic coverage applies under the written agreement.
Declared valuables may require separate coverage.

Can I request packing only without transport?

Yes, a packing service alone can be requested.

Need Something
Not Answered Here?

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We’re here to help you move without confusion, delays or hidden charges.

Frequently Asked Questions Moving, Packing & Storage UAE