Privacy Policy — Upsleeve Movers & Packers UAE

1. Purpose of This Policy

This policy explains how Upsleeve collects, stores, processes, and protects personal information.
Using our website or contacting us means you agree to the terms below.
If you disagree, stop using our services and request data removal.

2. Information We Collect

We collect data to process bookings, quotations, and communication.

Provided by You:

• Name
• Phone number
• Email address
• Pickup and delivery address
• Inventory details for moving/storage
• Date and time preferences
• Payment confirmation details (no card details saved)

Collected Automatically:

• IP address, browser type, device type
• Website behavior (pages visited, referring links)
• Cookie-based session tracking for analytics and advertising

Optional:

• Images or videos sent for the survey
• Building access details (parking, lift bookings, permits)
• Storage item lists and retrieval requests

We do not collect sensitive data unless shared voluntarily.

3. How We Use Your Information

Data is used strictly for operations and communication:

Purpose	Usage
Quotes & Bookings	Creating estimates, scheduling jobs, follow-ups
Customer Support	Calls, WhatsApp, SMS, and email responses
Internal Operations	Route planning, crew allocation, job status tracking
Storage Services	Inventory logging, retrieval documentation
Advertising & Analytics	Improving campaigns, retargeting interested visitors

Your data is never sold.

4. Cookies & Tracking

We use analytics and ad-based cookies to understand user movement on the site.

Types used:

• Performance tracking (Google Analytics, Search Console)
• Conversion measurement (Meta/Google Ads)
• Remarketing tags for returning visitors

You may disable cookies at the browser level, but some features might not function smoothly.

5. Data Sharing & Third-Party Services

We only share data with service providers required to run our operations:

• Payment gateways
• Cloud storage systems
• CRM & support tools
• Advertising platforms
• Logistics & dispatch systems

No third party receives permission to sell or reuse your data beyond service execution.

6. Data Retention

• Quotes & inquiries: up to 24 months
• Job records: up to 5 years for compliance
• Storage customer inventory: while service remains active
• Analytics data: as per the platform’s standard cycle

You can request deletion anytime.

7. Security Practices

We apply practical safeguards to avoid loss or misuse:

• Limited staff access to onboarding files
• Device-level password and policy control
• Data stored on encrypted service providers
• Secure communication over HTTPS

No digital system is 100% risk-proof, but we act quickly if a breach occurs.

8. Your Rights

You can request the following at any time:

• Access to stored data
• Correction of incorrect information
• Data deletion (if no outstanding dues)
• Opt-out from marketing communication
• Copy of stored records before closure

Requests are handled within 7–14 working days.

9. External Links

Upsleeve may link to third-party websites.
We do not control their content, policies, or security.
Review their terms before sharing any information.

10. Policy Updates

This policy may change if operational or legal requirements shift.
The most recent version will always remain on this page.

11. Contact for Data Inquiries

If you want access, removal, correction, or clarification:

📩 contact@upsleeve.co
📞 +971 50 120 0912

State your name, phone number, and service record for verification.